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Quick setup guide
- Click 'Install on Shopify' and approve the permissions
- You are redirected back - your store is now connected
- Revend immediately begins monitoring for abandoned carts
- Pick a plan in Settings, or stay on the Free plan (500 emails a month)
- Your first recovery message goes out 15 minutes to 2 hours after a cart is abandoned, depending on the shopper
Frequently asked questions
How long until I see recovered carts?
The app starts processing abandoned checkouts the moment it’s installed. The first recovery message goes out 15 minutes to 2 hours after a cart is abandoned, depending on the shopper segment. You’ll typically see recovered orders within 24-48 hours of install.
Do I need to add SMS?
No. Email-only works out of the box. SMS is optional, needs no account of your own, and needs the customer to have opted in.
Can I customise the message copy?
Yes. The AI generates copy by default, but you can override the tone, set a discount code, or create custom templates in Personalization → Templates.
How do you handle GDPR / CCPA?
We honour the three mandatory Shopify GDPR webhooks (customers/data_request, customers/redact, shop/redact) and respond to all data requests within 30 days. See our privacy policy.
What happens if I uninstall?
Your store and customer data are deleted within 30 days. You can request immediate deletion at RevendCartRecovery@gmail.com.
Is there a free trial?
Yes. Every paid plan has a 14-day free trial. Billing goes through Shopify, and you can cancel any time from your Shopify admin.