Terms of Service
Last updated: 2026-05-21
1. Acceptance
By installing the Revend Shopify app you (the "merchant") agree to these terms. If you don't agree, uninstall the app.
2. Service
Revend detects abandoned checkouts on your Shopify store and sends a recovery message to the cart owner, where they opted in: by email, and by SMS where they opted in to texts. SMS is not available to United States or Canadian numbers. Message copy is generated using AI and personalised per cart.
3. Subscription and billing
- 14-day free trial on every paid plan. A Free plan (500 emails a month, 3 active campaigns) is also available.
- Plans: Starter ($49/mo), Growth ($99/mo), Pro ($199/mo). Annual plans available at ~17% discount.
- Billed through Shopify. Cancel any time from your Shopify admin.
- No refunds for partial months.
4. Merchant responsibilities
- You confirm that customers in your store have consented to receive marketing communications where required by law (TCPA, GDPR, CASL).
- You will not use the service to send messages unrelated to cart recovery, or messages to recipients who have not opted in.
- You are responsible for the accuracy of your store data.
5. Acceptable use
No spam, no illegal content, no use that violates Shopify's terms or applicable law. We may suspend the service for breach.
6. Data and privacy
See our Privacy Policy.
7. Uptime and limitations
We aim for 99.9% monthly uptime but do not guarantee uninterrupted service. We are not liable for lost revenue arising from outages, message delivery failures, or AI personalisation choices.
8. Termination
Either party may terminate at any time. On termination, your data is deleted within 90 days unless you request immediate deletion.
9. Limitation of liability
Our aggregate liability is capped at fees paid by you in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
10. Changes
Material changes will be announced via the dashboard at least 14 days in advance.